1. Our Commitment to Your Privacy

(a) Coconut Lane respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and manage your personal information.

(b) We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the requirements of the General Data Protection Regulation (GDPR) for individuals located in the European Union.

(c) Personal information refers to any information that identifies or can reasonably identify an individual. This may include your name, email address, phone number, delivery or billing address, payment details, account login information, or other identifying data.

(d) For any questions regarding this Privacy Policy, you may contact us at:
coconutlaneswimhelp@outlook.com

2. Information We Collect

(a) We may collect personal information that you voluntarily provide when interacting with our website or communicating with us.

(b) This information may include your name, contact details, shipping address, and email address so we can process orders, provide updates, and communicate with you.

(c) Additional information may be collected when you:

• contact customer support,

• submit feedback or enquiries,

• participate in promotions or surveys,

• update your preferences, or

• complete transactions through our website.

(d) We may also collect any other information you choose to provide while engaging with Coconut Lane.

3. How We Collect Personal Information

(a) Personal information may be collected when you:

• make a purchase,

• sign up to emails,

• contact us online or in person,

• browse or interact with our website, or

• engage with us through business activities.

We may also receive information from third-party service providers involved in operating our business. Any information received is handled in accordance with this Privacy Policy.

(b) By providing your personal information, you consent to its collection and use as described in this policy.

4. How We Use Your Information

(a) Coconut Lane uses personal information to operate our business and provide our products and services.

(b) Your information may be used to:

• process and deliver orders,

• communicate with you regarding purchases or enquiries,

• provide customer support,

• send updates, promotions, or marketing communications (where permitted),

• improve our products, services, and website experience,

• manage business operations and resolve complaints.

(c) If you choose not to provide certain information, we may be unable to supply products or services or provide full access to our website features.

(d) We may disclose personal information where required by law, regulation, court order, or government authority.

(e) In the event of a business sale, restructure, or transfer of assets, customer information may be transferred where legally permitted.

5. Disclosure of Personal Information

(a) We may share your personal information with trusted third parties where reasonably necessary, including employees, contractors, service providers, payment processors, delivery partners, insurers, or professional advisers.

(b) Any third party receiving your information must handle it securely and in accordance with applicable privacy laws.

6. GDPR Compliance (European Union)

(a) Where applicable, Coconut Lane processes personal data in accordance with GDPR principles, including fairness, transparency, and lawful processing.

(b) Personal data may be processed where:

• you have provided consent,

• processing is necessary to fulfil a contract,

• we have legitimate business interests, or

• we are required to comply with legal obligations.

(c) We only collect information necessary for specific purposes and take reasonable steps to keep it secure.

(d) We do not intentionally collect sensitive personal data unless explicit consent is provided or permitted by law.

(e) Individuals under the age of 16 must not provide personal information without parental or guardian consent.

7. Your Privacy Rights (GDPR)

If you are located in the European Union, you may have the right to:

• access your personal information,

• request corrections,

• request deletion of your data,

• restrict or object to processing,

• request transfer of your data,

• withdraw consent where applicable.

Requests can be made by contacting us at coconutlaneswimhelp@outlook.com. We may require identity verification before processing requests.

8. International Data Transfers

(a) Your information may be stored or processed in countries outside Australia through third-party platforms or service providers.

(b) Where international transfers occur, we take reasonable steps to ensure appropriate data protection safeguards are in place.

(c) Information shared publicly online may be accessible globally, and we cannot control how third parties may use publicly available data.

9. Security of Your Information

(a) Coconut Lane takes reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, modification, or disclosure.

(b) We only work with service providers who maintain appropriate security standards.

(c) While we take reasonable precautions, transmission of information online is at your own risk and absolute security cannot be guaranteed.

10. Accessing or Updating Your Information

(a) You may request access to personal information we hold about you or request corrections if it is inaccurate or outdated by contacting:
hello@coconutlane.com

(b) Requests will be handled in accordance with applicable privacy legislation. In some circumstances permitted by law, access may be declined.

11. Privacy Complaints

If you believe your privacy has been breached, please contact us with full details at:

coconutlaneswimhelp@outlook.com

We take privacy concerns seriously and will respond as soon as reasonably possible.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will take effect once published on our website. We encourage you to review this page periodically.

13. Website Usage

(a) Website Analytics

When you visit our website, certain non-identifiable information may be collected automatically, such as browser type, device information, and pages visited. This data helps us improve website performance and user experience.

(b) Cookies

Our website may use cookies to enhance functionality and analyse traffic. Cookies are small files stored on your device that help recognise returning visitors and personalise your experience. You can disable cookies through your browser settings, although this may affect website functionality.

Cookies may also be used by third-party advertising services to display relevant advertisements.

(c) External Links

Our website may include links to third-party websites. Coconut Lane is not responsible for the privacy practices or content of external sites, and we encourage users to review their policies separately.

14. Effective Date

This Privacy Policy is effective from 02/03/2026.