Returns & exchanges

AUSTRALIAN RETURNS & EXCHANGES

Returns

Return requests must be submitted within 14 days of placing your order. To be eligible, items must meet the requirements outlined in our Return Conditions section.

Please note that original shipping costs are non-refundable, and customers are responsible for return shipping fees.

How to Request a Return

To initiate a return, please contact us at coconutlaneswimhelp@outlook.com with the following details:

- Full name

- Order number

- Reason for return (incorrect size, style preference, change of mind, or faulty item)

Once your request has been approved, you will receive a confirmation email containing return instructions and shipping guidelines.

Please note that Coconut Lane is not responsible for items that are lost or damaged during the return shipping process.

REFUNDS

We do not offer refunds, but we do offer exchanges. Exchanges will be offered to full priced orders only. All sale items cannot be returned or exchanged, as they are considered final sale. The original postage cost will not be refundedwhen the return is made. A refund will not be issued if the garment does not comply with our *RETURN CONDITION* policy.

INTERNATIONAL RETURNS AND EXCHANGES

Due to the high cost of international shipping and customs processing, we are currently unable to offer returns or exchanges on international orders. All international purchases are considered final sale.

If your item arrives faulty or you receive an incorrect product, please contact us within 7 days of delivery and our team will assist you with a resolution.

We recommend carefully reviewing our size guide before purchasing.

RETURNING CONDITION

To be eligible for a return, garments must be returned in original sale condition and within the 14 day refund/exchange period. Tags and hygiene liners must remain attached and garments must be unwashed/unworn.

Rejected items

We will not accept garments that are returned with the following issues:

⁃ Hygiene liner and tags not attached

⁃ Stains or blemishes on the garment

⁃ Signs of wear and tare

⁃ Washed